Bookings

How can I see departure details?

You can have an overview of all the departures on the dashboard’s timeline. There you can set filters and have a detailed view of the departures for your products. In this article, you will learn how to use Orioly’s dashboard and manage your departures. Basic instructions Login to your Orioly account or click Dashboard. On […]

How can I print or send out documents?

Your customers may request a copy of their reservation documents, like invoices, vouchers, quotes and booking details. In this article, you will learn how to generate, print or send booking documents within Orioly. Basic instructions Login to your Orioly account then click Bookings. On this page, you have an overview of all the bookings created. […]

How can I create a payment link?

An easy way to collect payments from your customers, for bookings received through phone, email or on the spot, is by generating a payment link and sending it via email, message or any other contact channel. In this article, you will learn how to generate a payment link within Orioly. Basic instructions Login to your […]

How can I cancel a booking?

It is important that you have a clear cancellation policy and that your customer has read and understood it before proceeding with the cancellation. In this article, you will learn how to cancel a booking within Orioly. Basic instructions Login to your Orioly account then click Bookings. On this page, you have an overview of […]

How can I add a refund to a booking?

In case you need to refund a customer, it is important to update the booking in order to generate a more accurate data report. In this article, you will learn how to add refounds to bookings within Orioly. Basic instructions Login to your Orioly account then click Bookings. On this page, you have an overview […]

How can I add a payment to a booking?

For bookings with the status of Deposit, Reservation or Enquiry, you may need to add manual payments to it. In this article, you will learn how to add manual payments to existing bookings within Orioly. Basic instructions Login to your Orioly account then click Bookings. On this page, you have an overview of all the […]

How can I rebook a booking?

In case you need to change the departure date and time of a booking, there is no need to create a new one. You can use the rebook option for this purpose. In this article, you will learn how to rebook an existing booking within Orioly software. Basic instructions Login to your Orioly account. On […]

How can I update the number of travelers on a booking?

If you need to add or remove travelers to an existing booking, you can edit it instead of canceling and creating a new one. In this article, you will learn the steps of updating the number of travelers on a booking. Basic instructions Login to your Orioly account then click Bookings. On this page, you […]

How can I create offline bookings?

Offline bookings are reservations made outside your website, that is using the Orioly environment. You can create an offline booking when your customers reach you through a phone call or if they are at your physical location. In this article, you will learn the steps of creating an offline booking using Orioly. Basic instructions Login […]