The key to uncovering more marketing opportunities is the understanding of today’s travelers. Travelers are not seeking just for the unique experience. They want proper customer care. And good customer service equals more returning customers.
And, that means spending less on marketing. With that in mind, tour and activity operators have to think of the strategy to increase positive reviews. Responding to positive reviews help in building a long-term relationship with the customer. And, creating the holy grail of business – customer loyalty.
Statistics and findings from researchers show that more than 84% of people trust online reviews as much as a personal recommendation. And, 7 out of 10 consumers will leave a review for a business if they’re asked to. Good enough reason, to start thinking about how to increase positive reviews for your tour or activity business.
So, let’s start with the checklist to help your business grow!
Finally, it is important to have as many positive comments as you can. But also, turning all the negatives into positives.
Feel free to reach out to us if you have any questions or comments. Contact us or share it right here.
If you find this checklist helpful, share it with your friends and colleagues!
ORIOLY
on May 5, 2017
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