What should I know before starting to use Orioly? | Orioly Documentation

What should I know before starting to use Orioly?

To have a better experience with Orioly, it is important to know some of the terms commonly used to describe a feature or a section of the application.

To help you with these expressions, we have written a glossary with the most common terms that you will come upon when creating a product, booking or when using other Orioly features.


  1. Closure date
  2. Events & Attractions
  3. Free form question
  4. Internal name
  5. Payment link
  6. Plugin
  7. Predefined question
  8. Reservation fee
  9. Resource manager
  10. Shareable resource
  11. System usage fee
  12. Tours & Activities
  13. Traveler fee
  14. Widget

Closure date

It is common to have non-working days during a season. To prevent bookings on those days, you should add closure dates to your departures.

A closure date refers to one or multiple days your product is unavailable to be booked.

Events & Attractions

Products that don’t have a fixed time for departures (e.g. museums).

Free form question

When creating a new booking, you may want your guest to give you additional information. For that purpose, you can use a free form question in which your guest will be free to write down the information you have requested.

Internal name

It can be confusing to manage products with many departures. To make your job easier, you should add internal names that are simple and informative to each of your departures.

An internal name is only visible within the application itself. Your customer will not see those names during the booking process on your website.

When customers make a booking outside of the online reservations system (over the phone,by email, on the spot) they may have an option to partially pay or make a reservation without payments for your product. In each case, you can generate a payment link using Orioly and send it to your customer to pay later on.


Plugins are add-ons that connect Orioly with third-party software in order to enhance your experience. Orioly has currently two plugins, one is for Google Analytics and the other is for Facebook Pixel. 

Predefined question

When creating a new booking, you may want your guest to choose between a set of answers predefined by you. For that purpose, you should add a predefined question to your product. 

Reservation fee

This type of fee is most commonly used to set up a fee that would transfer the cost of the Orioly commission or the Payment gateway fee to the traveler.

Resource manager

This is an Orioly feature that allows Tour & Activity providers to add their resources to the application in order to assign them among their products. Examples of resources are guides, vehicles, activity equipment or any other type of gear.

Shareable resource

A shareable resource has its capacity shared across multiple activities with the same departure day and time. A bus is an example of a shareable resource.

System usage fee

This is a type of fee that gets generated on every paid booking and is charged by us on a monthly basis.

Tours & Activities

Products that have multiple departure dates and times during a longer period (e.g. a walking tour with three departures a day).

Traveler fee

This type of fee is most commonly used to set up a fee that would be bound to a specific price category that you have defined on the Departures step.


Widgets are the key feature of Orioly that can be implemented onto your website in order to enable online reservations. Book Now Button, Extended Book Now Button, and Calendar are examples of Orioly widgets that you can implement onto your website.

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